Instructivos de Trabajo
IT- 02 Atención al Cliente
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IT-02-01 Acciones Correctivas
IT- 05 Atención al Cliente
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IT-05-01 Manual Customer Service Pakke
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IT-05-02 Seguimiento Ultima Milla
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IT-05-03 Fusión de Tickets
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IT-05-04 Devoluciones sin Seguro
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IT-05-05 Guía de Usuario para Encontrar Facturas
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IT-05-06 Plataforma Recolecciones
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IT-05-07 Pasos para Descargar Llamadas de Bienvenida
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IT-05-08 Llenado de Tickets Zendesk
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IT-05-09 Transferencia Bancaria
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Ayuda Visual Matriz de Incidencia
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DCE-05-01 Estafeta Presentación Indemnizaciones
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DCE-05-02 Manual de Reclamo DHL
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DCE-05-03 UPS Manual de Reclamo
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DCE-05-04 Paquete Express Manual de Reclamo
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DCE-05-05 Manual de Indemnización AMPM
IT- 06 Costumer Happiness
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IT-06-01 Creación Macros
IT- 12 Finanzas
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IT-12-01 Instructivo de capturas de Proveedores
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IT-12-02 Consulta de Operaciones Open Pay 00
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IT-12-03 Instructivo para Registro de Devoluciones o Reembolsos al Cliente
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IT-12-04 Subir reportes a Herramientas
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IT-12-05 Instructivo para la Elaboración de Facturas Pakke
IT- 13 Infraestructura Sistemas V4P
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IT-13-01 CONFIGURACIÓN DE ACCESO A ROBIN
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IT-13-02 CONFIGURACIÓN DE ALTA DE TELÉFONOS IP
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IT-13-03 ALTA DE USUARIOS EN BIOMETRICOS
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IT-13-04 REGISTRO (TEMPERATURA) Y MANTENIMIENTO PREVENTIVO (AIRE ACONDICIONADO) SITE
IT- 14 Recursos Humanos
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IT-14-01 RECLUTAMIENTO Y SELECCIÓN
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IT-14-02 DESARROLLO ORGANIZACIONAL
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IT-14-03 INSTRUCTIVO DE NÓMINA
IT- 16 Mercadotecnia
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IT-16-01 Manual Uso de Marca (Branding Book)
IT- 18 Compras
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PR-18 Compra de Productos para consumo Interno
IT- 25 Pakke Fulfillment
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IT-25-01 Manual Cliente Fulfillment